New bookings
If you are ready to book your holiday with Crystal Summer then please contact our reservations team using the details below and they will be happy to help you find your perfect summer holiday.
For holidays to Europe: 0871 230 8180*
Opening hours:
Monday - Thursday: 9.00am-9.00pm
Friday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email us: reservations@crystalholidays.co.uk
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For groups of 10 or more: 0870 160 4080*
Opening hours:
Monday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email us: groups@crystalholidays.co.uk
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For weddings: 0871 971 0365*
Opening hours:
Monday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email us: weddings@crystalholidays.co.uk
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
Indoor snow centres
Visit us for help planning your next Crystal holiday in one of the UK indoor snow centres. Find out more about our indoor snow centres online.
For the Crystal shop, The Chill Factore, Manchester: 0161 749 7274
Opening hours:
Monday & Thursday: 10.00am-9.00pm
Tuesday, Wednesday & Friday: 10.00am-8.00pm
Saturday: 9.00am-6.00pm
Sunday: 11.00am-5.00pm
Email: chill.factore@crystalski.co.uk
For the Crystal desk, SNO!zone, Castleford: 01977 88 3726
Opening hours:
Monday - Friday: 10.00am-8.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
Email: snozonecastleford@crystalski.co.uk
For the Crystal desk, SNO!zone, Glasgow: 0141 305 3367
Opening hours:
Monday - Friday: 10.00am-8.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
Email: snozonebraehead@crystalski.co.uk
For the Crystal desk, SNO!zone, Milton Keynes: 01908 850 365
Opening hours:
Monday - Friday: 11.00am-7.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
Email: snozonemiltonkeynes@crystalski.co.uk
For the Crystal desk, The Snow Centre, Hemel Hempstead: 01442 258 869
Opening hours:
Monday - Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
Existing bookings
For balance payments: 0844 415 1910*
If you're calling to pay your remaining balance, use this number to get straight through to our accounts team – please make sure you have your booking reference number and card details.
Opening hours:
Monday - Friday: 9.00am-5.30pm
*Please note: Calls to 0844 numbers cost 5p per minute plus network extras.
For amendments: 0871 230 8180*
If you have a question about your booking before you travel or would like to make any amendments, contact us by email, telephone or post.
Opening hours:
Monday - Thursday: 9.00am-9.00pm
Friday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email us: aftersales@crystalholidays.co.uk
*Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For Customer Services: 0871 231 4716*
If you have recently returned from holiday and have a query or feedback you would like to give please contact us.
Opening hours:
Monday - Friday: 9.00am-5.30pm
Email us: customerservices@crystalholidays.co.uk
*Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
Press Enquiries
Tel: Marion Telsnig (020 8939 5027)
Company details
Crystal Summer is a trading name of TUI UK Limited.
Company address:
DST House,
St Mark's Hill,
Surbiton,
Surrey,
KT6 4BH.
Registered address:
TUI Travel House,
Crawley Business Centre,
Fleming Way,
Crawley,
West Sussex,
RH10 9QL.
Registered company number: 2830117