Find answers online
New bookings
If you are ready to book your holiday with Crystal Summer then please contact our reservations team using the details below and they will be happy to help you find your perfect summer holiday.
For holidays to Europe
Opening hours:
Monday - Thursday: 9.00am-8.00pm
Friday: 9.00am-7.00pm
Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
By phone:
0871 230 8180 *
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For groups of 10 or more
Opening hours:
Monday - Thursday: 9.00am-8.00pm
Friday & Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
By phone:
0871 989 6890 *
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For weddings
Opening hours:
Monday - Thursday: 9.00am-8.00pm
Frida & Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
By phone:
0871 230 8123 *
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
Existing bookings
If you've already made a booking you may want to add some extras, make a payment, tell us about something that happened while you were away or ask us a question, one of our teams below will be happy to help.
For paying your balance
To pay your balance online please login to our holiday payment webpage
To make payments online visit www.crystalski.co.uk/login. Simply login with your booking details and away you go.
For balance payments: 0844 415 1910*
If you're calling to make a payment, use this number to get straight through to our accounts team - please make sure you have your booking reference number and card details to hand.
Opening hours:
Monday - Friday: 9.00am-5.30pm
*Please note: Calls to 0844 numbers cost 5p per minute plus network extras.
For amendments
0871 230 8180*
If you have a question about your booking before you travel or would like to make any amendments, contact us by email, telephone or post.
Opening hours:
Monday - Thursday: 9.00am-8.00pm
Friday: 9.00am-7.00pm
Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email us: aftersales@crystalholidays.co.uk
*Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For Customer Services
0871 231 4716*
If you have recently returned from holiday and have a query or feedback you would like to give please contact us.
Opening hours:
Monday - Friday: 9.00am-5.30pm
Email us: customerservices@crystalholidays.co.uk
*Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
Indoor snow centres
Visit us for help planning your next Crystal holiday in one of the UK indoor snow centres. Find out more about our indoor snow centres online.
For the Crystal shop, The Chill Factore, Manchester
0161 749 7274
Opening hours:
Monday - Friday: 9.00am-8.00pm
Saturday: 9.00am-6.00pm
Sunday: 11.00am-5.00pm
For the Crystal desk, SNO!zone, Castleford
01977 88 3726
Opening hours:
Monday - Friday: 10.00am-8.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
For the Crystal desk, SNO!zone, Glasgow
0141 305 3367
Opening hours:
Monday - Friday: 10.00am-8.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
For the Crystal desk, SNO!zone, Milton Keynes
01908 850 365
Opening hours:
Monday - Friday: 11.00am-7.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
For the Crystal desk, The Snow Centre, Hemel Hempstead
01442 258 869
Opening hours:
Monday - Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
Press enquiries
If you are a member of the media you can contact us using these details. Please note this is for press only. For any customer enquiries, please refer to the sections above.
For press enquiries
Marion Telsnig (020 8939 5027)
Company details
Crystal Summer is a trading name of TUI UK Limited.
Company address:
DST House,
St Mark's Hill,
Surbiton,
Surrey,
KT6 4BH.
Registered address:
TUI Travel House,
Crawley Business Centre,
Fleming Way,
Crawley,
West Sussex,
RH10 9QL.
Registered company number: 2830117