In-resort service

Expertise 24/7

Our in-resort service is provided by our sister company, Thomson Lakes & Mountains. With over 30 years in the business, the Thomson in-resort team has more local knowledge than you can shake a stick at.

They'll help you get your bearings, and give you any advice you might want on exploring further afield. Or just ask them more about what's going on in your resort.

Whether your Thomson Holiday Advisor is based in your resort, just a call away, or in a resort close by, you'll have access to the same great service 24/7.

In-resort Holiday Advisor

We'll meet you at the airport. If you need any info we'll be available – starting with a welcome at the beginning of your holiday. There's also lots of tips, activities and excursions in your Info pack too. Let us know what you'd like and we can book them.

Local area Holiday Advisor

We'll give you a call to say hi once you've settled in to your accommodation. If you need to call us for any reason, you'll find our number alongside all our local knowledge in your Info pack. Whether it's to book an excursion or get great tips for your resort. Just call 24/7.

A call-away Holiday Advisor

If you need any help we're just a call away 24/7. You'll find our number alongside our local knowledge in your information pack.

Online Info packs

Resort maps, ideas for days out, walking routes and contact details for your Thomson Hoilday Advisor. Your Info pack is available online and on your mobile before your holiday.

Let us know your email address when you book and we'll send you a reminder when it's ready. Let us know your mobile number and we'll text you a reminder to have a look at your info before you go.

To access your Info pack you'll need your 6-digit booking reference number, the surname of the person who booked your holiday, and your departure date.

You'll find taking a printed or downloaded version of your Info pack on holiday with you is handy, as you'll have all the information you need, wherever you are.

Text message service

When you book let us know your mobile number so we can text you any important info about your holiday, including the 24-hour assistance number for your resort. All for free.

If you've not already given us your email or mobile number, contact us here to let us know.

If you booked your holiday through a travel agent, please contact them to sign up for this service. If you booked your holiday online or over the phone with us then call Crystal Aftersales on 0871 230 8180.

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If you get in touch during business hours we usually respond within an hour or two.

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