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Transport information

Flight & transfer information

Detailed information regarding flight restrictions, transfer times and baggage allowance on your flights with Crystal Summer.

Air carrier liability for passengers and their baggage

Compensation in the case of death or injury

There are no financial limits to the liability for passenger injury or death. For damages up to 100000 SDRs* (approximately £80,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000 SDRs (approximately £13,000).

Passenger delays

In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4150 SDRs (approximately £3,300).

Baggage delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately £800).

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately £800) In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC)No 889/2002) and national legislation of the Member States. *SDR (Special Drawing Rights) is a unit of account created by the International Monetary Fund in 1969, based on a basket of the world's leading currencies, principally US Dollars, Euros, Japanese Yen and Sterling.

Passport information

It is a customer's responsibility to be in possession of a full 10 year valid passport and any necessary visas. Each country, however, sets its own rules covering this, more information can be obtained from the embassy or consulate of the country you plan to visit.

From October 5, 1998, under 16 year olds who are not already included on their parent's passport are required to have their own individual passport.

We recommend that customers contact the Embassy of the destination country for any visa requirements prior to travel. Non-EU and EEA passport holders should note that transfers for flights arriving into Geneva leave from the Swiss side of the airport and it will be necessary, therefore, for you to obtain the relevant visas. Failure to do so will necessitate having to pay for your own transfer.

Visa and passports

For full details of any travel restrictions, entry and stay requirements, visa and travel advice to your particular destination, visit the foreign office website at www.fco.gov.uk/travel and the passport office website at www.passport.gov.uk for passport information.

Validity

If you're a British citizen, you need a full, 10-year British passport for all holidays featured. Ordinarily holiday companies and the UK Passport Office suggest that passports should be valid for at least 6 months after you return. Each country, however, sets its own rules covering this, more information can be obtained from the embassy or consulate of the country you plan to visit.

New passports

Be sure to leave enough time for new applications as there can be delays at peak periods. If you are aged 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 8 weeks before your holiday. The Passport Service has to confirm your identity before issuing your first passport and from April 2007 will ask you to attend an interview in order to do this. You can find out current processing times by phoning the UK Passport Office recorded message on 0300 222 0000. If you hold a Commonwealth or other passport, you should phone the consulate of the country you plan to visit.

Names and name changes

The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurances may be invalid. If someone in your party changes name after the booking is made, you must tell us immediately so we can issue the ticket in the new name. If you've already received the ticket, simply return it and we'll reissue one in the correct name. (An amendment fee may be applicable). Where flights are booked with Low Cost Airlines, there will be a variable fee incurred by each individual airline to make the changes. This fee will be advised when you contact us and can be subject to change.

Minors

There may be specific entry requirements applicable to minors (children under 18) relevant to the country you are visiting. In certain circumstances this may incur additional expenses and require separate/additional legal documentation such as an affidavit, executed by anotary public, where for example the minor is not accompanied by both parents. As these entry requirements vary for different countries you should always check with the relevant Consulate/Embassy of the country you are intending to travel to prior to booking. Failure to do so may result in you being refused entry/carriage.

Special rules by destination or airline

Some countries and charter airlines have special rules about passports and visas. As visa requirements may change at any time, it is important to double check with the relevant Consulate/Embassy of the country you are intending to travel to prior to booking your holiday and again within six weeks of departure. Failure to do so may result in you being refused entry/carriage.
Egyptian nationals, with official residence in the UK, can travel on Inclusive Package Tour arrangements only. Indian and Turkish passport holders can travel on Inclusive Package Tour arrangements only. Please check with Crystal or your Embassy/Consulate before you book your holiday. Failure to do so may result in you being refused entry/carriage.

Geneva

Non-EU and EEA passport holders should note that transfers for flights arriving into Geneva leave from the Swiss side of the airport and it will be necessary, therefore, for you to obtain the relevant visas. Failure to do so will necessitate having to pay for your own transfer.

Important flight information

Facts about your journey

We plan our holidays many months in advance. Therefore we are unable to confirm flight timings in many instances. All land and air travel arrangements, airlines, aircraft types, timings, routings and arrival airports are provisional until confirmed on your tickets and may change after this due to circumstances beyond our control. Please bear this in mind when booking onward journeys in the UK particularly domestic flights that cannot be changed or altered. Your correct timings will be shown on your travel tickets, please check these carefully before travel.

Please note: Day flights operate between 0600 and 2000. Night flights operate between 2000 and 0600. Where we know in advance that a plane must stop at an airport en route for technical reasons such as refuelling or for a change of aircraft, we will indicate this on the flight table. Not all routes will be known at the time the brochure is printed, therefore it is possible that your journey may have to stop en route, and this is not shown. Compensation will not be paid should your flight stop en route for any reason.

Baggage allowance

Remains specified by charter airlines and must be strictly complied to avoid excess baggage charges or luggage being off-loaded from the aircraft, as we will not accept claims in the respect.

Thomson Airways: From 1st May 2009 the maximum weight for one item of luggage will be reduced from the current EU limit of 32kg to 23kg. Those who have pre-paid for an allowance exceeding 23kg must check-in another bag. Baggage allowances will no longer be pooled (e.g. having 60kg shared between 3 pax). Each allowance is now an individual allowance. Infants under 2 yrs will now have their own luggage allowance of 10kg.

Holiday supplements

The cost of your holiday is based on departures with no additional flight costs, with some exceptions. These departures are shown as "nil" supplement in the flight tables. If you choose to fly from a different airport, or on certain days, you may have to pay a 'holiday supplement' as shown in our brochure. Flights not listed in the brochure, but which become available after it is printed, may also attract extra charges, worked out in the same way. Please note: Some holidays are only available on flights with extra charges, either because the accommodation is available only on certain days of flying, or because onward travel arrangements are only available at certain times.

Airport/resort transfers

Approximate timings: In order to keep prices low and still offer you as many UK departure airports as possible, we often need to combine transfers to and from the resorts for passengers from several arriving and departing flights. This means you may incur additional waiting time on arrival at the airport and on your return, though we will do our best to keep waiting times to a minimum. Transfer times listed on resort pages, which apply to the actual journey time after leaving the airport/station, are approximate and can vary due to poor weather, traffic conditions or transfer routes. Please note that some transfers to your resort may not be accompanied by a rep and may include transferring onto a smaller vehicle to take you into the resort and your accommodation. Due to customer demand we are offering express direct transfers on certain routes and trains in Switzerland (this is why these flights carry a larger supplement).

Border controls: Please note that transfers which involve crossing national borders may be subject to delays as a result of immigration control and customs. Therefore, approximate timings as advertised may sometimes be longer than anticipated. we recommend the customers contact the Embassy of the destination country for any Visa requirements prior to travel.

Flight delays

  1. In the event of a flight delay over 2 hours, we will endeavour in conjunction with the charter airline, to provide light refreshments and, over 5 hours, a main meal, though this will depend on local circumstances. In the event of extended delays, we will try to make arrangements for overnight accommodation for you, though this is not guaranteed, and again depends on local circumstances. You should be able to reclaim the costs against your insurance policy. Please note we may not always be aware of delays on some scheduled or internal flights in which cases welfare arrangements will be made by the airlines. If you are travelling in the USA utilising connecting flights and experience a delay, please telephone the relevant Area Office to inform us of your amended travel details.
  2. Airlines do not offer compensation for inconvenience or loss of holiday time caused by flight delays. Similarly, it is not possible to obtain refunds for any unused accommodation or facilities in the event of an extended delay.

Border controls

Airlines are now required to provide passenger details to government authorities in advance of travel for the purpose of border control. This includes information contained within your passport. If you are travelling on a charter flight you must provide this data between 6 months and 5 days prior to your departure by visiting http://eapi.thomson.co.uk quoting your booking reference. Customers travelling within 4 days of booking will be unable to use the online facility, so will therefore be required to provide necessary information upon check-in at the airport. If you are travelling on a scheduled carrier please contact your ailine directly to supply this information. Failure to provide this information may result in you being unable to travel.

Pre-book your seats on our Thomson Airways flights

Seats together: Guarantee that your party sits together on both the outbound and homeward Thomson Airways flight. Exact seat numbers will be given at check in. Prices are just £12 per person.

Complimentary Executive Lounge access for Finest customers

Complimentary airport lounge access (complimentary with Finest holiday package including flights and accommodation): Belfast International Business Lounge; Escape Lounge at Manchester (all terminals), London Stansted and East Midlands; Exeter Executive Lounge; Gordon Ramsey's restaurant at London Heathrow (Terminal 5); No1 Traveller Lounge at Birmingham, Edinburgh, London Gatwick (North and South Terminals) and London Heathrow (Terminal 3); Aer Lingus Gold Circle Lounge at London Heathrow (Terminal 2); Servisair Lounges at Bristol, Cardiff, Liverpool and Luton; Aspire Lounge at Newcastle; Yorkshire Premier Lounge at Leeds Bradford. Most lounges do accept children but please check www.executivelounges.com or www.no1traveller.com for full details. Any groups over 10 people must advise us if they wish to use the executive lounge. The lounges will not accept large bookings over 10, if not advised in advance. Your lounge ticket will be available online. We reserve the right to cancel the complimentary access at any time.

Infants

An infant is defined as a child who is under the age of 2 years on the day of return travel. Children 2 years and above must have their own seat booked and paid for on the aircraft. Infants under 2 years as defined above can either sit on an adult's lap with the appropriate seat belt or alternatively you can book a seat at the child price or the airfare price, if this is lower than the administration charges below for children under 2 years.

Date Area Administration Charge
May-Oct 2014 Europe £45
May-Oct 2014 USA & Canada £179

If you do book a seat you must use a purpose-designed car safety seat as long as it has a proper restraining harness and can be fixed facing forward on the seat in the plane (you are required to bring your own car seat, in good condition and provide the instruction leaflet for the cabin crew). We recommend you call the airline direct to check for any restrictions and further advice.

Air carriers

"In accordance with EU regulation 2111/2005 please note that there is a 'community list' which contains details of air carriers that are subject to an operating ban within the EU community. This list can be seen at www.dft.gov.uk."

We have listed below the code and full name of the carriers to be used or likely to be used in our Crystal Summer programme.

  • BA - British Airways
  • LX - Swiss International
  • BD - BMI
  • MON - Monarch
  • BE - FlyBe
  • OU - Croatia Airlines
  • EZY - Easy Jet
  • SK - Scandinavian Airlines
  • JP - Adria Airways
  • TOM - Thomson Airways
  • LS - Jet2
  • WW - BMI Baby

Holiday supplements for May-September 2014

Austria, Germany & Slovenia

Charter flights to Salzburg (SZG)

Departure Airport Flight Code Day No. of Nights Approx. Take Off Approx. Return Flight supp. 7/14 nights Flight supp. 10/11 nights
Gatwick TOM SAT 7/14 1410 1905 £19 NIL
Birmingham BE SAT 7/14 1430 2020 £39 N/A
Manchester TOM WED 7/10/14 0650 1210 £19 £19
Manchester TOM SAT 7/11/14 0655 1215 £39 £39
Newcastle TOM WED 7/14 0620 1140 £51 N/A
Glasgow BE SAT 7/14 0800 1335 £69 N/A

Austria

Charter Flights to Innsbruck (INN)

Departure Airport Flight Code Day No. of Nights Approx. Take Off Approx. Return Flight supp. 7/14 nights Flight supp. 10/11 nights
Manchester TOM SAT 7/14 0900 1415 £19 N/A
Gatwick EZY SAT 7/11/14 1345 1825 from £0 from £0
Gatwick EZY WED 7/10/14 0805 1235 from £0 from £0

Slovenia

Scheduled Flights to Ljubljana (LJU)

Departure Airport Flight Code Day No. of Nights Approx. Take Off Approx. Return Flight supp. 7/14 nights Flight supp. 10/11 nights
Stansted EZY WED 7/10/14 1255 1745 from £0 from £0
Stansted EZY SAT 7/11/14 0700 1155 from £0 from £0
Manchester JP WED 7/10/14 0915 0830 £53 £63
Manchester JP SAT 7/11/14 1555 1510 £63 £63

Italy

Charter Flights to Verona (VRN) - Lakes Garda & Dolomites

Departure Airport Flight Code Day No. of Nights Approx. Take Off Approx. Return Flight supp. 7/14 nights Flight supp. 10/11 nights
Gatwick TOM WED 7/10/14 0610 1115 NIL NIL
Gatwick TOM SAT 7/11/14 0750 1310 £19 £19
Bristol TOM SAT 7/14 0800 1330 £29 N/A
Birmingham TOM WED 7/10/14 0700 1220 £19 £19
Birmingham TOM SAT 7/11/14 1350 1920 £39 £39
Manchester TOM WED 7/10/14 0630 1210 £19 £19
Manchester TOM SAT 7/11/14 0635 1215 £39 £39
Newcastle TOM WED 7/10/14 0800 1345 £39 £39
Newcastle TOM SAT 7/11/14 1325 1920 £59 £59
Glasgow TOM WED 7/10/14 0600 1210 £39 £39
Glasgow TOM SAT 7/11/14 0600 1210 £69 £69
Belfast BE SAT 7/14 0730 2025 £49 N/A
Edinburgh LS WED 7/14 1350 1945 from £0 from £0
Southampton BE SAT 7/11/14 1220 1800 from £0 from £0
Southampton BE WED 7/10/14 0730 1240 from £0 from £0

Italy

Scheduled Flights to Milan (MXP) - Lakes Como, Lake Maggiore & Lugano

Departure Airport Flight Code Day No. of Nights Approx. Take Off Approx. Return Flight supp. 7/14 nights Flight supp. 10/11 nights
Birmingham BE WED 7/10/14 1340 1845 NIL NIL
Birmingham BE SAT 7/11/14 0710 1155 NIL NIL
Manchester BE WED 7/10/14 1130 1635 NIL NIL
Manchester BE SAT 7/11/14 0715 1220 NIL NIL
Gatwick EZY WED 7/10/14 1305 1720 from £0 from £0
Gatwick EZY SAT 7/11/14 0710 1215 from £0 from £0
Edinburgh EZY WED 7/10/14 1105 1035 from £0 from £0
Edinburgh EZY SAT 7/11/14 1105 1035 from £0 from £0
Luton EZY WED 7/10/14 1305 2245 from £0 from £0
Luton EZY SAT 7/11/14 0710 1135 from £0 from £0

Croatia

Scheduled Flights to Dubrovnik (DBV)

Departure Airport Flight Code Day Approx. Take Off Approx. Return Return flight supps
Gatwick EZY SAT/SUN/WED 0550 1145 from £0
Gatwick ZB SAT/SUN/WED 1455 2120 from £0
Manchester ZB SAT/WED 1515 2220 from £0
Manchester LS SUN 0655 1415 from £0
Birmingham ZB SAT 1415 2105 from £0
Birmingham BE SUN 0710 1350 from £0
Stansted EZY SUN/WED 0625 1225 from £0
Belfast LS SUN 0700 1440 from £0
* see regional connections below

Croatia

Charter Flights to Pula (PUY)

Departure Airport Flight Code Day Approx. Take Off Approx. Return Return flight supps.
Birmingham TOM SAT/TUE 0635 1220 from £0
Gatwick TOM SAT/TUE 0705 1230 from £0
Manchester TOM SAT/TUE 0620 1225 from £0
Manchester LS SAT 1550 2110 from £0
Edinburgh LS SUN 0730 1345 from £0
Leeds Bradford LS SUN 0700 1315 from £0
Newcastle LS WED 1400 2000 from £0

Switzerland

Scheduled Flights to Geneva (GVA)

Departure Airport Flight Code Day Approx. Take Off Approx. Return Flight supp.
Heathrow LX MON/WED/SAT 0855 1830 from £0
Heathrow BA MON/WEDSAT 0820 1600 from £0
Amsterdam* KL MON/WED/SAT 1035 1735 from £118
Gatwick EZY MON/WED/SAT 0815 1620 from £0
Bristol EZY MON/WED/SAT 1000 1400 from £0
Edinburgh EZY MON/WED/SAT 0935 1435 from £0
Luton EZY MON/WED/SAT 0715 2210 from £0
Liverpool EZY MON/WED/SAT 1335 2245 from £0
Southend EZY MON/WED 1330 1720 from £0
* see regional connections below

Switzerland

Scheduled Flights to Zurich (ZRH)

Departure Airport Flight Code Day Approx. Take Off Approx. Return Flight supp.
Heathrow LX MON/WED/SAT 0645 1840 from £116
Heathrow BA MON/WED/SAT 0910 1405 from £0
Birmingham LX MON/WED/SAT 0840 1815 from £96
Manchester LX MON/WED/SAT 0845 1810 from £139
Amsterdam* KL MON/WED 0935 2050 from £258
Gatwick EZY MON/WED/SAT 0710 2200 from £0
Luton EZY MON/WED/SAT 1320 1715 from £0
* see regional connections below

Poland

Scheduled Flights to Krakow (KRK)

Departure Airport Flight Code Day Approx. Take Off Approx. Return Flight supp.
Bristol EZY SUN/THU 1015 1550 from £0
Edinburgh EZY SUN 0625 1225 from £0
Gatwick EZY SUN/THU 0745 1310 from £96
Liverpool EZY THU 1320 1905 from £0
Belfast EZY SUN/THU 0720 1335 from £0
Southend EZY SUN/THU 0650 1200 from £0

Regional Connections

For Services to Switzerland and Italy: British Airways shuttles connecting with British Airways Heathrow or Gatwick services are available from Aberdeen, Edinburgh, Glasgow, Inverness, Newcastle and Manchester. Just add an additional £85 (for return) to the BA Heathrow or Gatwick prices.

GVA/ZRH/MXP/ - Important Information

All prices are based on the lowest fares available on Monday-Thursday scheduled flights at time of brochure print.

Your holiday invoice may show a 'Holiday Supplement'. This supplement includes the fixed 'flight supplement' as stated in the table below. This flight supplement will not vary and is fixed by departure airport and day of departure. In addition the Holiday Supplement will include a 'base price supplement'. This is either a discount or supplement and the amount varies according to holiday demand. Holiday supplement = fixed flight supplement + base price supplement.

Car hire conditions

  • Collision Damage Waiver and Theft Protection covers your responsibility for loss (except for keys), damage (excluding damage to the keys, tyres, windscreen and underside of the vehicle), theft, attempted theft or vandalism to the vehicle. The cover will only apply if you meet all the terms of the Rental Agreement. You will have to pay a fixed amount towards any claim. This amount will depend on the country where you rented the car. This description of collision damage waiver is for guidance only. The cover may be different depending on the country you are in.
  • Every driver must bring a full valid driving licence from their country of residence. Please note that the old style green British driving licences are no longer accepted in most countries. Therefore, please ensure that you have either a pink driving licence or a new credit card style licence. The new credit card style licence must be accompanied by the corresponding paper documentation.
  • The shortest hire you can pre-book is 3 days. If you would like a car for 1 or 2 days it may be possible to book locally with your Thomson Representative, although local prices may differ from our brochure prices.
  • On collection of the car, the driver(s) will be asked to sign a rental agreement. This agreement is then a contract between the driver and the rental company. You will be asked to sign a blank credit card voucher to cover the CDW excess, petrol and any additional days you may have booked locally. Most countries will not accept a cash deposit therefore you must take a credit card.
  • Car rental is for 24 hour periods and late return could result in an extra day’s charge.
  • All cars have rear seat belts in countries where they are a legal requirement.
  • Charges for infant/child seats and luggage racks are payable locally.
  • The car is usually delivered with a full tank of petrol. You can fill the car up before returning it, or you will be charged for the amount of petrol you have used.
  • Delivery and collection from hotels is available and can be arranged by contacting our Pre-departure Services team on receipt of your travel documents. All costs for this service must be paid direct to Europcar on collection of your vehicle, although deliveries up to 30km is usually free of charge.
  • If you have to cancel your car hire at any time up until 7 days before your departure, you will have to pay a cancellation fee of £15. If you cancel your car hire within 7 days of departure, the full amount of the rental will be charged.